CONTRACTORS
A premium warranty without premium contractors is useless. That's why we developed a unique approach to choosing and maintaining our service technicians. At the end of the day, we wouldn't send anyone to a client's house we wouldn't send to our own. To ensure this, Everything Residential:
- Personally selects contractors based on quality, reputation and manufacturer referral
- Determine contractor's reputation for quality based on extensive experience in the warranty and construction industries
- Compensates them with their retail rate, encouraging them to treat our clients as premium customers
- Allows contractors to make repair decisions without undue review by claims department
- Allows contractors to give you full replacement of parts and equipment, including replacing luxury items with luxury items - not "builder's standards"
- Review contractor's internal standards for quality and customer satisfaction to make sure they match our own
- Set financial requirements to assure the contractor's stability, insurability and accountability
- Set communication requirements for ultimate responsiveness
- Routinely check timeliness, neatness, appearance, demeanor and competency
- Reward contractors with the highest service ratings by giving them more claims
Interested in joining the Everything Residential team? Please call Dan Armstrong at 1-800-592-9702 or 972-751-5400.